Privacy policy
RealPure Privacy Policy
This privacy policy sets out how RealPure Online uses and protects any information that you give RealPure Online when you use this website. RealPure is committed to ensuring that your privacy is protected.
certain information you provided by which you can be identified when using this website, will only be used in accordance with this privacy statement.
RealPure may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from RealPure.
- we use “Cookies”. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
For the exhaustive list of cookies we collect see below.
Additionally when you make a purchase or attempt to make a purchase through the Site, certain information including your name, billing address, shipping address, email address, and phone number, are used to send you your product and to make sure services are running for both parties to have a successful transaction. We refer to this information as “Order Information”. we do not, and can not collect card details.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may also share your Personal Information to comply with applicable laws and regulations, and to protect our customer and our rights.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, parts of our business we use Shopify to power part of our online store--you can read more about Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us, details css as b be found on our ‘contact us’ page
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us, details are in the ‘contact us’ page. If you believe that any information we are holding on you is incorrect or incomplete, please write to, call or email us as soon as possible, we will promptly correct any information found to be incorrect
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
DATA RETENTION
When you place an order through the Site, we temporarily hold your order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, requests or if you would like to make a complaint, please Contact Us Here
COOKIES INFORMATION
This document is meant to explain the types of cookies and other tracking technologies that may be placed on your device, either when you are visiting our web properties, or if you are visiting the storefront of a merchant who uses our platform to power their site.
What are cookies?
Cookies make your browsing experience better by allowing the website to remember your actions and by preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website
Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
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User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing thesecurity of the service.
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Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
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Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
- User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages
RealPure is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website or our merchants’ storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
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First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.
- Third party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics,
Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. We do not set advertising cookies through our merchants’ storefronts ourselves, though merchants may choose to do so independently.
Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.When merchants use our platform to power their online stores, we place the following cookies for visitors of their stores:
Cookies Necessary for the Functioning of the Store:
|
Name |
Function |
|
_ab |
Used in connection with access to admin. |
|
_orig_referrer |
Used in connection with shopping cart. |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
|
Cart |
Used in connection with shopping cart. |
|
cart_sig |
Used in connection with checkout. |
|
cart_ts |
Used in connection with checkout. |
|
checkout_token |
Used in connection with checkout. |
|
Secret |
Used in connection with checkout. |
|
Secure_customer_sig |
Used in connection with customer login. |
|
storefront_digest |
Used in connection with customer login. |
Reporting and Analytics
|
Name |
Function |
|
_landing_page |
Track landing pages. |
|
_orig_referrer |
Track landing pages. |
|
_s |
Shopify analytics. |
|
_shopify_fs |
Shopify analytics. |
|
_shopify_s |
Shopify analytics. |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
|
_shopify_uniq |
Shopify analytics. |
|
_shopify_visit |
Shopify analytics. |
|
_shopify_y |
Shopify analytics. |
|
_y |
Shopify analytics. |
|
tracked_start_checkout |
Shopify analytics relating to checkout. |
:
Cookies Necessary for the Functioning of the Sites
|
Name |
Function |
|
_Brochure_session |
Used in connection with browsing through site. |
|
Name |
Function |
|
_Brochure_session |
Used in connection with browsing through site. |
Sites
Reporting and Analytics
|
Name |
Function |
|
_landing_page |
Tracks landing pages. |
|
_orig_referrer |
Tracks landing pages. |
|
_s |
Shopify analytics. |
|
_shopify_fs |
Shopify analytics. |
|
_shopify_s |
Shopify analytics. |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
|
_shopify_uniq |
Shopify analytics. |
|
_shopify_y |
Shopify analytics. |
|
_y |
Shopify analytics. |
|
ab_test_* |
Shopify analytics. |
|
cart_sig |
Shopify analytics. |
|
ki_r |
Shopify analytics. |
|
ki_t |
Shopify analytics. |
Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:
Reporting & Analytics:
|
Third Party |
Description |
Privacy Policy |
|
Alexa Metrics |
We use Alexa Metrics to help measure how users interact with our websites.</td> |
|
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Bugsnag |
We use Bugsnag to help us troubleshoot and fix issues with our websites. |
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|
Chartbeat |
We use Chartbeat to help measure how users interact with our websites. |
|
|
Crazy Egg |
We use Crazy Egg to help measure how users interact with our websites. |
|
|
Fullstory |
We use Fullstory to help measure how users interact with our websites. |
|
|
Google Analytics |
We use Google Analytics to help measure how users interact with our websites. |
|
|
Hotjar |
We use Hotjar to help measure how users interact with our websites. |
|
|
KissInsights |
We use KissInsights to help measure how users interact with our websites. |
|
|
LinkedIn Analytics |
We use LinkedIn Analytics to help measure how users interact with our websites. |
|
|
New Relic |
We use New Relic to help measure how users interact with our websites. |
|
|
Optimizely |
We use Optimizely to help us test improvements or changes to our websites. |
Advertising:
|
Third Party |
Description |
Privacy Policy |
|
Microsoft Advertising |
We use Microsoft Advertising to deliver targeted advertisements to individuals who visit our websites. |
|
|
Drift |
We use Drift to help us with conversational marketing to customers while they visit our websites. |
|
|
Facebook Custom Audiences |
We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. |
|
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|
We use Google Ads to deliver targeted advertisements to individuals who visit our websites. |
|
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Intercom |
We use Intercom to manage our relationships with our customers. |
|
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Marketo |
We use Marketo to manage our relationships with our customers. |
|
|
SourceKnowledge |
We use SourceKnowledge to deliver targeted advertisements to individuals who visit our websites. |
|
|
Quora |
We use Quora to deliver targeted advertisements to individuals who visit our websites. |
Social Media & Content:
|
Third Party |
Description |
Privacy Policy |
|
Disqus |
We use Disqus to provide commenting capabilities on posts on our websites. |
https://help.disqus.com/terms-and-policies/disqus-privacy-policy |
|
Facebook Connect |
We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. |
|
|
Gravatar |
We use Gravatar to allow visitors to our websites to create avatars. |
|
|
|
We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform. |
|
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Wistia |
We use Wistia to display video content. |
How long will cookies remain on my computer or mobile device?
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.
How to control cookies?
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” men mom u. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.
LINKS
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.